We care about every one of our members and their personal goals. Therefore, when you join a Hallmark Hotels health and leisure club we take you on a step by step journey within your first year. This is our promise to you, to ensure that you to get the most out of your membership.
Step 1 - New member
As a new member, you will receive a new membership pack, including a welcome letter, information regarding our recommend a friend scheme and some other useful items. We will agree together what you're looking to achieve, plus we will also book in a date for your induction.
Step 2 - Week 1
You will receive a personal induction, explaining all the relevant gym equipment and helping you to set targets. We understand that you may live a busy lifestyle, therefore we guarantee to call you in advance to remind you of the date/time of your induction and inform you of your instructor's name.
Step 3 - Week 2
You will be invited to attend a one to one session to discuss your goals and to create a personalised plan tailored to your individual needs, which usually lasts for 1 hour. Once we've designed your plan, we'll take you through it the first time to make sure you've got it.
Step 4 - Week 4
Within the first month, you'll get a reassessment (we promise we aren't stalking you) just to make sure your plan is working and to help answer any questions you might have. We will also remind you of any upcoming social events and benefits. As an added bonus, you'll receive a free drink too.
Step 5 - Week 6
It's time for your review. We will invite you to attend a 20 minute review with one of our instructors; to review your plan, to share your results and to track your progress. If your plan needs to be tweaked, we'll do it there and then.
Step 6 - 6 Months
Our team is always on hand to tweak, update, redevelop your programme whenever you need us to. You will continue to receive our newsletter highlighting all of the great benefits and upcoming social events.
Step 7 - 11 Months
Time to think about next year. Hopefully, you would have seen the benefits of regular exercise, enjoyed our facilities and you wish to continue your membership with us next year. You will receive a letter from one of our team members, outlining your options for renewal.