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Reservations Coordinator


Location: Hallmark Hotel The Queen Salary: Dependent on experience + great Company benefits Closing Date: 30 November 2018 Type: Events & Reservations

Title: Reservations Coordinator

Summary:

The Central Reservations Office at our Hallmark Hotel The Queen Chester, is looking for a Reservations Coordinator to join their busy team.

This is a part-time role, working evenings and weekends.

As part of the Hallmark Team, the benefits we offer to our employees include:

  • Competitive Salary
  • Birthday off as an extra holiday each year
  • Complimentary two night stay in any Hallmark hotel following every years' completed service
  • Discounted stays for you, family and friends in any Hallmark Hotel
  • 50% discount on all food and drink at all Hallmark Hotels
The role of the Reservations Coordinator is to maximise revenue for the hotel through the effective management of the reservations process and a pro-active approach to sales.
Main responsibilities will include:

·Respond positively to sales enquiries and work closely with the Sales Manager to develop and convert future sales leads

·To provide effective and efficient communication to all departments in the hotel.

·Carry out any reasonable requests to ensure the smooth running of the reservations department and the hotel.

·Determined, resilient & well-organised approach to selling and client requirements

·To ensure that all amendments, late bookings and special requirements are communicated effectively.

·Actively work as part of the department team to achieve the department objectives.

·Support hotel team members wherever possible to achieve hotel objectives

·Ownership for all individual and group reservations from the initial enquiry to arrival at the hotel, ensuring effective communication across all departments.

·Ensure all calls are handled in an efficient and friendly manner in line with company standards.

·To be completely knowledgeable about all the hotel facilities and services, and effectively communicate this to guests.

·Assist the client with any special requests.

·Ensure that follow up of all contracts to confirmed bookings, ensuring the hotel and company standards are maintained.

·To ensure the effective and efficient running of the reservations department, through daily task lists and relevant correspondence checks.

·Utilise the Front Office Reservations software to its full potential through full working knowledge of the system.

·Responsible for accurate recording and processing of reservations and maximisation of room sales, and in line with company guidelines.

·Maximise revenue through strategic up-selling techniques and effective negotiation skills.

·To develop awareness and knowledge of our competitors, market conditions and any other factors which may affect the business of the hotel.

·Have full knowledge and understanding of hotel rates, promotions and offers.

·To develop a full understanding of the hotel’s business, liaising with the Reception Manager and General Manager to effectively manage the hotel selling strategy.

·Liaise with Reception Manger and General Manager to closely monitor and update 3rd party websites, GDS and the hotel website, ensuring the correct rates are visible over the relevant channels.

·Ensure bookings are managed to maximise sales, occupancy and revenue.

·Be sales driven and committed to delivering excellent customer service, whilst striving to meet departmental and hotel targets.

·Ability to promote the strong customer service image and reputation of the Hallmark Hotel and Hallmark Group

·Wherever possible use your 6th sense and listening skills to surprise and delight our guests & teams

·Bring to the attention of the GM any colleagues that should be recognised and rewarded for going above and beyond

If this sounds like you, please apply today by forwarding your CV to Lee.Graham@HallmarkHotels.co.uk

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