Best Rates Guaranteed

Please note that we have a booking limit of 10 nights. Please contact us for more

Please note that we have a booking limit of 6 adults. Please contact us for group bookings

Please note that we have a booking limit of 4 children. Please contact us for more

Please note that we have a booking limit of 3 rooms.

Book a Spa Break

Please note that we have a booking limit of 10 nights. Please contact us for more

Please note that we have a booking limit of 6 adults. Please contact us for group bookings

Please note that we have a booking limit of 4 children.

Please note that we have a booking limit of 3 rooms.

Book a Golf Break

Please note that we have a booking limit of 10 nights. Please contact us for more

Please note that we have a booking limit of 6 adults. Please contact us for group bookings

Please note that we have a booking limit of 4 children.

Please note that we have a booking limit of 3 rooms.

Book a Meeting Space

Room Type

  • Please select a location from the dropdown above

  • Available Available
  • Not available Not available

Select a Timeframe

Enter Your Details

Accept the terms & conditions

Best Rates Guaranteed

We understand some days in your life are extra special. We really do. And we appreciate that few, if any, are more important than your wedding day. You want to know it’s in safe, capable, passionate hands. As many of our hotels are licensed for civil ceremonies, we’re also happy to host your actual wedding as well as your reception. Whatever your choice, when you get hitched, we’ll make sure your special day goes without a hitch. That’s a Hallmark promise.

Find out more

Enter Your Details

Thank You For Your Enquiry

We will be in touch as soon as possible.

Reception Manager


Location: Liverpool Salary: Competitive with great benefits Closing Date: 30 November 2017 Type: Front office

Title: Reception Manager

Summary:

We are currently recruiting for an exciting role of Reception Manager at Hallmark Liverpool Inn to ensure efficient friendly service is offered when dealing with all guest requirements at the front desk and handling telephone enquiries effectively.

We are currently recruiting for an exciting role of Reception Manager at Hallmark Liverpool Inn.

General Scope and Purpose of the Position:

To ensure efficient friendly service is offered when dealing with all guest requirements at the front desk and handling telephone enquiries effectively.

Main Duties and Responsibilities:

  • To ensure the smooth running of the Reception operation and ensure that the set standards are met and maintained at all times.
  • To ensure exceptional customer care and service are the primary objectives for all staff within the Reception
  • To create an environment which promotes employee motivation and encourages the team to take pride in their work area, the hotel and themselves.
  • To ensure that the presentation of all staff is immaculate on all occasions, both uniform and personal presentation.
  • To ensure all staff are fully aware of the booking procedures to maximise the sale and revenue in the hotel
  • To compile, and be responsible for effective rosters.
  • To attend in person, all heads of department meetings, operations and 10am meetings.
  • Assist the reservations team with administration as required.
  • Co-operate with all departments in the hotel to ensure the correct reports and information are provided on request.
  • Work with front office software to ensure hotel records and databases are up to date.
  • Handle all event enquires obtaining relevant information and passing this on as required.
  • Ensure the front desk is kept presentable and manned at all times.
  • Raise charges for No show reservations and forward invoices accordingly.
  • Process deposits for hotel events.

Health & Safety

  • To be fully conversant with the duties as stated in the safety polices formulated by Hallmark Hotel
  • To comply with all statutory and company regulations relating to Licensing, Health & Safety, Hygiene, Fire, Emergency Procedures, Security of Premises and Property.
  • To be aware of all COSHH regulations in relation to specific chemicals used within the Reception department.
  • To be aware of all health & Safety regulations whilst at work, particularly in relation to any lifting required.
  • To ensure that all necessary first aid be carried out and report forms completed.
  • To ensure all employees in the department receive relevant H&S, COSHH, and Risk Assessment training to comply with hotel, corporate and legal requirements.
  • To ensure all employees in the department meet all security, Fire and Bomb Threat requirements within the department
  • To be responsible for the care and maintenance of all Reception equipment and to ensure your staff maintain their equipment with due diligence.
  • To identify and report any maintenance requirements or potential hazardous situations
  • To ensure that all incidents are properly recorded on the appropriate form, I.e. incident report form, violent incident, theft.
  • To maintain the highest standards of hygiene and cleanliness in all aspects of your work.

Recruitment & Training

  • To develop an effective team through communication, guidance and training and to display effective leadership and to enforce disciplines where required.
  • To liaise with Human Resources for the interviewing and recruitment of staff as are necessary for the effective running of the Reception , ensuring completion of the Talent Selection Process.
  • To ensure that all new employees receive a structured and standardised induction to the department.
  • Carry out appraisals for all employees in department in accordance with company standards, including; probation reviews, 6 month and annual appraisals within time guidelines.

Other Responsibilities

  • To maintain cordial relations with other heads of departments and through effective communication, to be aware of all matters effecting the running of the hotel.
  • To liaise and work with Human Resources on all issues of discipline and grievance.
  • To be an ambassador for the hotel and to conduct yourself in an exemplary manner. 

The ideal candidate will have previous experience in a similar position and a desire to build their career within the hospitality industry with experience of using OPERA or a similar system.

This role is on a full time basis working 5 out of seven days including evenings and weekends.

In return we can offer a competitive salary and development opportunities within a fast growing group of 28 hotels, other benefits include :-

- Additional day off to celebrate your Birthday.

- Discounted team rates at all of our properties.

- Discount of 50% on Food & Beverages at all of our properties.

- Team recognition rewards.

- Meals on duty.

-Modern and Stylish Uniform.

-Pension Scheme

To apply, please send a cover letter and your CV to sara.smith@hallmarkhotels.co.uk

View All Posts

Sign up to our newsletter and we guarantee that you'll always receive the best offers and rates when booking direct