As an employee of Hallmark Hotels you can enjoy the following benefits;
- Discounted Hotel stays across the Hallmark Portfolio
- Discounted food and beverage within all Hallmark Hotels
- Additional day off to celebrate your Birthday each year
- Complimentary 2 night stay for you and a guest after each years' completed service
- The opportunity to join the HOD bonus scheme
- Team recognition rewards
We also offer training and development opportunities to all employees. We are a growing company, committed to quality both as a promise to our customers and our teams.
As Operations Manager of Stourport Manor Hotel, you will manage and ensure the exceptional service and presentation of all aspects of hotel services for guests whist ensuring that they receive the highest possible standard of customer care at all times.
Main duties include;
·To ensure the smooth running of the hotel and ensure that the set standards are met and maintained at all times
·To ensure exceptional customer care and service are the primary objectives for all staff.
·To create an environment which promotes employee motivation, and encourages the team to take pride in their work area, the hotel and themselves;
·To ensure that the presentation of all staff is immaculate on all occasions, both uniform and personal presentation.
·To attend and host all relevant meetings, operations and daily briefings as required.
·To liaise with the Sales Team to a) ensure that you have comprehensive details of all relevant functions and that you and your staff are fully aware of all customer requirements and b) on promotional literature and special offers. Ensuring all team members are adequately briefed on all aspects of the promotion.
·To seek every opportunity to maximise sales by positively promoting the hotel and your department and by encouraging all staff ‘to up sell’
·To be familiar with the cashiering and billing operation and to ensure that all charges are correctly applied and that all paperwork is checked and passed to the appropriate control department.
·To be prompt in dealing with customer complaints or irregularities within the hotel and to inform your management of any such complaints or irregularities.
·To greet and seat your customers in an efficient but friendly and courteous manner and to ask the same of all your staff.
·To work within your departmental budgetary frame work and to ensure you maximise control over stocks, payroll, operational costs and expenditure.
If this sounds like the next step in your career, we would love to hear from you. Please apply today by forwarding your CV to: Matthew.Ward@Hallmarkhotels.co.uk