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We understand some days in your life are extra special. We really do. And we appreciate that few, if any, are more important than your wedding day. You want to know it’s in safe, capable, passionate hands. As many of our hotels are licensed for civil ceremonies, we’re also happy to host your actual wedding as well as your reception. Whatever your choice, when you get hitched, we’ll make sure your special day goes without a hitch. That’s a Hallmark promise.

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Night Porter


Location: Birmingham Salary: DOE + great benefits Closing Date: 02 August 2019 Type: Front office

Title: Night Porter

Summary:

We are on the lookout for a Night Porter to join the existing team at Hallmark Hotel Birmingham.

The main duty of the Night Porter is to provide a consistently exceptional service for our guests whilst operating in line with company standards.

As being part of an expanding hotel group, you will;

  • Benefit from a competitive salary and great discounts including 50% off all food and beverage within any Hallmark Hotel
  • Take advantage of our advanced learning and development courses available to gain qualifications and further your career
  • Enjoy discounted rates across the whole Hallmark Hotel portfolio available to yourself, friends and family
  • Benefit from taking an additional paid day off for your Birthday each year
  • Earn a complimentary 2-night stay for you and a guest per each year of completed service

General scope and purpose of the role of Night Porter:

  • To oversee and ensure all conference rooms are set to company standards.
  • To operate the hotels switch board to company standard
  • To operate the hotels Front Office system efficiently and to company standard
  • To provide all customers with efficient, friendly and helpful service at all times
  • To ensure a concise handover takes place between all shifts
  • To assist guests with any reasonable requests
  • To be responsible for reception floats and keys whilst on duty, ensuring they are held as per company guidelines
  • To provide assistance to any member of the night team experiencing any difficulties that may affect their work.
  • To liaise and support all departments with any needs they have
  • To support a working environment which promotes positive attitude, diligence, pride and good morale
  • To comply with all Health and Safety, COSHH, Risk Assessment, security, fire and Bomb Threat procedures
  • Promote and deliver all promotions that are provided by the company.
  • Ensure all security tasks be completed thoroughly and diligently.

If this sounds like you then we want to hear from you! Please forward your CV to Brett.Wilks@Hallmarkhotels.co.uk

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