If you’ve booked a Flexible room only, bed and breakfast or dinner, bed and breakfast package, you can cancel your stay by 4.00pm on the day before you arrive without being charged anything. If you’ve booked your break online, you can cancel it online or alternatively call your chosen hotel directly to cancel. If you don’t manage to cancel your stay before 4.00pm on the day before you are due to arrive or fail to show, then the credit card you used to guarantee your booking will be used to charge for your entire say. If you book any of the Hallmark Hotel offers or the Hallmark pre-pay package, then payment is taken for your stay when you book and is non-refundable, non-transferable and cannot be cancelled.
All reservations require a credit card guarantee at the time of booking. This card will be charged in the event of non arrival or late cancellation.
Check In & Check Out
Check in time is from 3pm : The check in time is not guaranteed. Check out is any time up to 11am : We reserve the right to charge guests for late checkouts
Credit Card Pre-authorisation
Guests wishing to charge hotel services back to their room will be required to provide a credit or debit card on arrival from which we will take an agreed pre-authorisation. Pre authorisations taken on a debit card may result in the card ‘s issuing bank holding the funds on account and certain banks can take up to 5 days to release these funds. Hallmark Hotels are not responsible for any fees incurred as a result of this. Please note that we do not accept solo or JCB cards.
If you are staying with us for more than 7 nights or your outstanding account reaches £1000 owing, you will be asked to visit reception to settle your account as it stands.
If we took a credit card pre-authorisation from you when you arrived, please advise us if you are happy to use this card automatically on the 7th night. Please discuss this with reception on arrival.
At selected Hallmark Hotels onsite car parking is available and may incur a charge. Please refer to the individual hotel for details regarding any parking charges.
A child is aged 12 years or under, a guest aged 13 years or above will be classed as an adult. Up to 2 children aged 12 or under stay free when sharing a room with two adults – a single supplement may be charged where there is only one adult in the room. Rooms of a sufficient size for up to 4 people are subject to availability. Upgrade charges for larger rooms may apply. Upgrade prices start from £10. Meals for children aged 6 and over are paid for as taken – Children can choose from the children’s menu or dine from the adults menu at the full price. A children’s breakfast will be charged at £5.00 per child. Children aged 5 and under eat free of charge. All children can join our ‘Hallmark Crew’ to receive free drinks throughout their stay, activity packs, balloons and wristbands. Please note when you are booking your children onto your stay via the Hallmark Hotels website, the charge for the children's breakfast and dinner will NOT be included in the price you are quoted. These will always be charged as extra on departure from your stay. The only exception to this is when you are booking on a special deal or offer where the children can enjoy breakfast for free.
Pawfect Package - Hallmark Hotels and all of our employees believe that all four legged friends (Dogs) are welcome equally with their owners, family and friends to ALL hotels in the Hallmark family. This is why we vow to provide every guest and their most loved pets with a “Pawfect” and unexpected “Hallmark experience”. The Pawfect Package will hopefully enhance your overall experience during three stages of your stay; during your reservation, upon arrival and within your bedroom. We do not want to spoil the surprise, but we can ensure you that your pets will feel loved and both of you will thoroughly enjoy your stay from arrival to departure. However, we do have a few terms and conditions:
* 2 dogs are allowed per room
* Dog supplement - £15.00 per dog, per night will be added on to your room charge
* Dogs are not allowed to be left unattended in your bedroom
* Dogs are not permitted in our Brasserie/Restaurant area OR in our leisure club area
* Dogs may only be allowed in certain rooms types at some hotels
* Dogs must be booked in advance
Click here for further details on our Pawfect Package.
Tax and service are included in all prices and we are bound by local laws on this subject. We will review any prices we have indicated if a period of 60 days or more passes from our first correspondence. Applications for credit accounts must be received no later than 14 days prior to the date of arrival and must be made on the hotel’s application form (available on request). This facility is available at the hotel’s sole discretion and for UK based companies only. The balance of all sums due from the client to the hotel (after taking into account any deposits or pre-payments) shall be paid by the client on departure from the hotel. If the client has a credit account, an invoice will be rendered immediately after hotel departure, which is payable within 14 days of the date of invoice. All accounts are processed in Pounds Sterling, Payment may be made in cash, by credit cards accepted by the hotel, or by cheque up to the amount supported by a bank or guarantee card. Prior arrangements are required for payment by cheque if the amount is in excess of the amount of the bank guarantee card. Please note that we do not accept solo or JCB cards.
The client will be responsible for all reasonable costs incurred in the recovery of any outstanding balance (including the employment of a debt collection agency and all potential legal costs). Debt collection charges will be levied against the value of the outstanding debt at the prevailing rates: between £100.00 and £2000.00 a charge will be levied of 18%, between £2001 & £5000.00 will be charged at 10%, between £5001.00 & £15000.00 will be charged at 8%, any balance above £15001 will be charged at 6%. Any debt for collection outside of the United Kingdom (England, Scotland, Wales, Northern Ireland) will be subject to a further additional charge imposed by the International agencies contracted to act on the behalf of the debt collection agency.
All Hallmark Hotel residents and event guests receive free Wifi internet access. If, unfortunately, due to circumstances beyond our control this service is not available the hotel will not accept any liability.
Meetings, Events & Group Bookings
A contract will be issued when your meeting, event or group reservation is confirmed. Terms and conditions can be obtained from the hotel on request.
We reserve the right to alter prices without notification. Should any guest be unable to correct any aspect of poor behaviour or activities unacceptable to the Hotel, we reserve the right to terminate your stay. Should this occur no monies would be refunded to you. The client must reimburse the costs of repairing any damage to the property, contents or grounds by any guests to the hotel. Please note guests need to be aged 18 or over to stay in a hotel room alone.