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Website terms of use

Legal Disclaimer

All contents of this website are copyright 2009, Hallmark Hotels. The basis on which you are entitled to access the Hallmark Hotels site is set out below. These terms may be changed from time to time. Your access to the site will be deemed to constitute acceptance of these terms.

The website pages contain a selection of material concerning Hallmark Hotels and associated companies. The material is for information only. Hallmark Hotels may at any time alter the contents of the pages on the website and/or refer the reader to other sites on the World Wide Web.

Hallmark Hotels does not accept any responsibility for enabling the reader to link to another site in the World Wide Web or for any other site. Hallmark Hotels does not represent that the information contained on the website is accurate, comprehensive, verified or complete, and shall have no liability for the accuracy of the information contained in the website or for delays or omissions therein or for any reliance placed on the information or use made of it, by any person.

Hallmark Hotels shall not be liable for any claims or losses of any nature, arising indirectly or directly from use of the information on the website.
The reader must be satisfied that he or she may lawfully access the Hallmark Hotels website, read the pages and/or act upon the material contained in the pages.

Web-site Accuracy

Amendments and updates are frequently made to all areas of the hallmarkhotels.co.uk website and every effort is made to ensure that all the information published is correct.

Recording of Telephone Calls

To help us continually improve our services, we may monitor and/or record your telephone calls with us.

Booking direct with Hallmark Hotels

Booking on-line direct is quick, easy and completely secure. To ensure our most competitive room rates are displayed at all times and to avoid disappointment, room availability is shown in 'real-time' direct from each hotels reservation system.

Payment terms

The following terms & conditions are applicable to any reservation made with Hallmark Hotels Group Ltd and subsidiaries. By confirming your reservation you agree to accept these terms & conditions:

General Reservations:

  1. A credit or debit card is required to guarantee all reservations at the time of making the booking.
  • VAT at the current rate is included in the price.
  • Cancellations may be made with no cost incurred up until 4pm on the day prior to the arrival date. Any cancellation made after that   time will be liable to a charge equivalent to the first nights accommodation charge.
  • In the event of a non arrival at the hotel, this first nights accommodation charge will be taken from the card used to guarantee the booking.
  • Should you wish to check out earlier than the date detailed on your confirmed reservation, a charge equivalent to one nights accommodation will be levied.
  • We strongly recommend all of our clients to take out insurance to cover the hotel charges in the event of a cancellation.
  • These terms and conditions only apply to bookings of less than 5 rooms. All reservations of more than 5 rooms are treated as groups and separate group Terms and Conditions will be issued.

    • Advanced Saver Rates:

    1. Advanced Saver Rates are only available when paid in full at the time of making the reservation.
    2. In the event of a cancellation no refund will be available.
    3. Advanced Saver Rates are published on our website and are subject to availability.
    4. These saver rates cannot be combined with any other offer that may be available.

    Full payment is due on departure from the hotel.

    Your payment card will be charged for special offers, promotions and Advanced Saver reservations. Discounted rates are strictly non-refundable and non-transferable. Hallmark Hotels accept payment by cheque with guarantee card, Visa, Mastercard, Maestro & American Express.

    Advertised Rates

    All rates quoted are subject to availability and inclusive of VAT at the current rate unless otherwise stated. Rates quoted cannot be used in conjunction with any other discount, offer or promotion. Supplements will be applied automatically for single and family room occupancy, or if you upgrade to a Executive Room or Suite.

    Cancellations

    Deposits received in conjunction with pre-paid bookings are non-transferable and non-refundable in the event of a cancellation.

    We recommend you take out suitable travel insurance if necessary.

    Families with Children

    Children aged 12 or under stay free when sharing with two adults; a single supplement applies when only one adult is in the room. Upgrade charges apply for larger rooms.

    Additional rooms for children on their own are charged at half price. All children's meals must be paid for (except under 5's): half the adult price applies to half portions; the full adult price applies to full portions. A family room could include a foldaway bed and not all hotels will have cots available, so please ensure that you ask at the time of booking. Christmas and New Year breaks are subject to different terms and conditions.

    Babysitting – Hallmark Hotels recommends the babysitting service from Safehands Network Ltd. This national supplier provides well-trained, police-checked babysitters. All agreements are made between the parent and Safehands. To book call Safehands direct on 0870 8446688 and quote Hallmark Hotels, ideally giving 48 hours' notice.

    Special Requests

    Hallmark Hotels new online booking system allows you to ask for special requests. Whilst every effort will be made to carry out your wishes, unfortunately we cannot always guarantee to satisfy your requests. For example, non-smoking or smoking rooms can be requested but not always guaranteed.

    Facilities for the Disabled

    Hallmark Hotels endeavour to offer the same high quality facilities to our less able bodied guests. Special facilities include wheelchair adapted bathrooms, ramps and lifts in all public areas. Please check with your chosen hotel if you have any special requirements. We'll do our best to accommodate your wishes.

    Check-in and Check-out Times

    Guest rooms are available from 2pm on the day of arrival. We ask you to check out by 11am on the day of departure, although late check-out is available on selected offers & promotions.

    Health Clubs

    Some hotels in the Hallmark group offer leisure facilities which guests may use free of charge. Additional services including beauty treatments provided by the spa club will be charged as taken. To avoid disappointment we recommend you pre-book your treatment with the hotel well in advance of arrival. We cannot guarantee the availability of treatments if they have not been pre-booked in advance.