Hallmark Hotel Derby Meetings & Conferences

Service Guarantee at Hallmark Hotel Derby

Hallmark Hotel Derby service guarantee

Hallmark Hotels Meeting and Event standards will ensure your day runs efficiently and professionally.

You will receive the highest standard of product and service including:

Immediate acknowledgment of all enquiries and a response within an agreed timescale.
One point of contact to handle all of your event details.
A member of the Events Team for support and advice throughout your stay.
No hidden extras. All prices will be simply presented in plain English, so they are clearly understood.
Meeting room set up as requested, at least 30 minutes prior to your event, unless agreed otherwise.
Delivery of messages and faxes to the meeting room or other agreed points within 10 minutes of receipt.
Refreshment breaks and meals will start and finish as per timescales previously agreed.
Final invoice within one week of your event, clearly reflecting the written quotation, plus any extra charges you have authorised.

"Quite simply, we guarantee high quality standards and service at Hallmark Hotels".

CALL + 44 (0)1332 345894

Service Guarantee at Hallmark Hotel Derby